BestBuy Mattress · Contact
Talk to BestBuy!
Need help choosing the right mattress, confirming sizes, or placing a WhatsApp order? Reach out to the BestBuy team for product guidance, quotes and delivery support anywhere in Kenya.
We'll respond as soon as possible during working hours to help you sleep better, sooner.
Factory & Showroom
BestBuy Mattress, Nairobi, Kenya
(Manufacturing & countrywide distribution)
Call & WhatsApp Orders
Phone: +254 7xx xxx xxx
WhatsApp: +254 7xx xxx xxx (order support & delivery coordination)
sales@bestbuymattress.co.ke
support@bestbuymattress.co.ke
Returns, Faulty Deliveries & After-Sales Support
BestBuy Mattress is committed to delivering products that arrive in good condition and match your order. If something isn't right, we'll work with you to make it right as quickly as possible.
Delivery Issues & Wrong Items
If you receive the wrong size, duty level or product, contact us within 48 hours of delivery with your order reference and clear photos. Our team will review and arrange an exchange or correction.
Factory Defects & Faulty Products
Suspect a factory defect (foam collapse, stitching failure, severe deformities)? Share pictures and a short description via this form or WhatsApp. We'll assess and guide you on repair, replacement or inspection based on our quality policy.
Complaints & Feedback
Not satisfied with your experience, or want to suggest improvements? Use the contact form above and select "Faulty / wrong item" or "General question". Your feedback directly shapes how we improve BestBuy products and service.
Note: Hygiene and usage conditions apply to all returns and exchanges. Mattresses that are heavily soiled, damaged through misuse, or significantly altered after delivery may not qualify.